Frequently Asked Questions diet meals delivered in Sydney


Meals

Are your meals fresh or frozen?

Our meals are made and delivered fresh.

How long will my meals last?

Meals usually last 7-10 days in the fridge. All meals are labelled with an expiry date, which should be the first point of reference.

How do I store my meals?

We recommend storing meals in the fridge and following the expiry dates listed on the packaging.

Can I freeze my meals?

Our meals are cooked fresh each week from the best quality, fresh ingredients. They are vacuum sealed so are best stored in the fridge for the week. If you would like to prolong the life of the meals, they can be frozen but we do not recommend freezing anything with Konjac noodles as they do not defrost well.

Ordering

When will I need to order by?

Orders will need to be placed by 11pm on the cut-off days listed below, depending on your location.

Melbourne
  • Monday 11pm for deliveries on Monday and Saturday
  • Wednesday 11pm for deliveries on Tuesday
Greater Sydney
  • Monday 11pm for deliveries on Friday
  • Wednesday 11pm for deliveries on Saturday
Newcastle/Wollongong
  • Wednesday 11pm for deliveries on Monday
Brisbane Metro
  • Monday 11pm for deliveries on Monday, Saturday and Sunday
  • Wednesday 11pm for deliveries on Tuesday
Gold Coast
  • Monday 11pm for deliveries on Monday, Saturday and Sunday
Sunshine Coast
  • Monday 11pm for deliveries on Monday
Can I change my order?

Yes, you can change your order at any time before the cut-off via your My Account portal. Simply select ‘My Orders’ then ‘Modify’. Please ensure these changes are made and saved before cut-off, to avoid disappointment.

When changing your meals, we recommend selecting the items highlighted in Orange as these are the recommended substitutes for each meal to keep your macros in line for your selected meal plan.

How do I hold or cancel my order?

Yes, you can hold or cancel your order at any time before the cut-off via your My Account portal. Simply select ‘My Orders’ then ‘Hold’ for a temporary pause, or ‘Cancel’ for an indefinite cancel. Please ensure this is done prior to cut-off.

Delivery

When will my meals be delivered?

Delivery days for VIC, QLD and NSW are as follows:

Melbourne
  • Monday 12am-7am OR 7am-7pm
  • Tuesday 12am-7am OR 7am-7pm
  • Saturday 7am-7pm
Greater Sydney
  • Friday 8am-8pm
  • Saturday 6am-8pm
Newcastle/Wollongong
  • Monday 7am-8pm
Brisbane Metro
  • Monday 7am-7pm
  • Tuesday 7am-7pm
  • Saturday 7am-7pm
  • Sunday 7am-7pm
Gold Coast
  • Monday 7am-7pm
  • Saturday 12am-7am
  • Sunday 7am-7pm
Sunshine Coast
  • Saturday 7am-7pm
How do I know my meals will be fresh?

All of our meals are vacuum sealed and delivered in insulated boxes with an ice-pack included. All of our delivery vehicles are also refrigerated as per industry guidelines.

What if I am not home when my order arrives?

You can leave delivery instructions for the driver under ‘Additional delivery notes’ when placing your order. If no specific instructions are left, the driver will leave the package at your front door or in a safe spot.

Are there any delivery fees?

We have two delivery options.

Weekly: A $15 flat rate is charged for this delivery type. Deliveries will be made weekly but you will have the option to cancel at any time before cut-off.

4-Week Minimum: If you choose to stay with us for a minimum of four weeks, we offer free delivery.

Payment

Which payment methods are offered?

We currently accept credit card payments only.

When will my payment be deducted?

Payments will be automatically deducted weekly from your chosen payment source the morning after your cut-off.

My payment has failed – what do I do?

Please contact us as soon as possible via email, Chat or by calling 1300 765 245.

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