Foober FAQs — Meal Delivery, Subscriptions, Nutrition, Allergens, NDIS
The answers below cover the questions Foober customers ask most often. If you can't find what you need, email info@foober.com.au or visit our Contact page. For per-meal questions (ingredients, allergens, macros, heating), open the relevant meal page — every product page carries its own Q&A block.
Browse the live menu · Delivery information
Ordering & Subscriptions
How do I place a one-off order with Foober?
Browse the menu at foober.com.au/meals, add meals to your cart, choose a delivery day, and check out. You do not need a subscription for one-off orders. The minimum order is $79 of meals, before discounts and delivery. One-off orders have a delivery fee, shown at checkout before you pay; subscription deliveries are free.
How does the Foober subscription work?
A Foober subscription delivers meals weekly on the delivery day you choose. You pick the meals and quantities, and you can change your next delivery in your account until its order cutoff: 11pm Sydney time, a set number of days before delivery (in Sydney metro, Sunday 11pm for Tuesday and Wednesday deliveries). Your account shows the cutoff for your next delivery.
How many times can I skip my subscription?
You can skip up to 4 weeks in a row. Once you reach that limit you can't skip again until your next delivery has been charged, and your subscription stays active. Skipped weeks do not count toward subscriber rewards.
How do I pause or cancel my subscription?
Log in to your account. To skip a delivery, choose Skip week. To take a break, open Subscription and choose Pause Subscription (for up to 4 weeks). To end your subscription, choose Cancel Subscription. There is no lock-in contract. Cancelling stops every delivery that hasn't reached its order cutoff; a delivery already past its cutoff is still delivered and charged.
Delivery & Packaging
Where does Foober deliver?
Foober delivers to the Sydney, Melbourne and Brisbane metro areas and to selected areas including Canberra, Newcastle and the Central Coast, Wollongong, Byron Bay, Geelong, Ballarat, Gippsland, Mansfield, the Gold Coast, the Sunshine Coast and Toowoomba. Coverage is by postcode: enter yours at checkout to confirm delivery and see your delivery days.
When will my meals arrive?
Delivery days and delivery windows depend on your address and the delivery option shown at checkout. Foober provides current delivery timing and tracking information for supported areas during the ordering process.
How long do Foober meals stay fresh?
Storage guidance and use-by details are shown on product packaging and related Foober delivery information. Refrigerate meals promptly after delivery and follow the label instructions for each item.
How do I reheat Foober meals?
Follow the heating instructions on each meal's label, and make sure the meal is piping hot all the way through before eating. Some items, such as juices, are enjoyed cold.
Nutrition & Ingredients
What are the macros in Foober meals?
Each Foober meal page lists the current calories, protein, carbs, fats, and dietary tags for that item. Use the live meal page for the exact nutrition profile of any meal you are considering.
Are Foober meals high-protein and low-carb?
Foober offers high-protein, low-carb, keto-friendly, and other goal-based categories. For stricter lower-carb filtering, compare the live Keto and Low Carb pages and review each meal's nutrition panel.
Do you cater for allergens?
Meal pages list the allergens recorded for each meal, and the Allergens filter on the menu hides meals containing the allergens you select. Important: all Foober meals are produced in a kitchen that handles common allergens — cross-contamination is possible. If you have a severe allergy, please contact us at info@foober.com.au before ordering.
Are Foober meals gluten-free, dairy-free, vegan, or keto?
Many Foober meals are keto-friendly or low-carb, and some are labelled gluten-free or dairy-free. The Foober menu does not currently include vegan meals. Check each meal's dietary tags and allergen list before ordering.
NDIS, Home Care & Payments
Can I use NDIS funding for Foober?
Eligible participants may be able to use NDIS funding for meal-related supports depending on their plan, management arrangement, and approved supports. See the NDIS Meal Delivery page for Foober ordering and invoicing information, and confirm eligibility with your plan manager, support coordinator, or the NDIA where needed.
How do payments and refunds work?
You pay at checkout through Stripe; Apple Pay or Google Pay may be offered on supported devices. Each week's subscription order is then charged automatically to your saved payment method after its order cutoff. Refund requests for quality issues, such as a spoiled or incorrect meal, must be made within 24 hours of delivery: email info@foober.com.au with your order number and a photo. Approved refunds go to your original payment method within 5-10 business days, or we may offer store credit instead (see our Terms). Your rights under the Australian Consumer Law are not affected.
Can someone else order Foober meals on my behalf?
Yes. Carers, support coordinators, and family members can place orders for someone else using the standard checkout and have the meals delivered to that person's address. For NDIS or aged-care funded orders, use the NDIS/Age Care section at checkout to add the provider's details or to note that you make your own claim, and see the NDIS Meal Delivery page for how ordering and invoicing work.
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