Foober FAQs — Meal Delivery, Subscriptions, Nutrition, Allergens, NDIS
The answers below cover the questions Foober customers ask most often. If you can't find what you need, email info@foober.com.au or use the contact form. For per-meal questions (ingredients, allergens, macros, heating), open the relevant meal page — every product page carries its own Q&A block.
Ordering & Subscriptions
How do I place a one-off order?
Browse the menu at foober.com.au/meals, add meals to your cart, choose a delivery day, and check out. You do not need a subscription for one-off orders. Minimum order is $80. Delivery is included on most orders.
How does the Foober subscription work?
A subscription delivers meals weekly on your chosen day. You pick the meals, the delivery day, and the quantity. You can edit your next box up until the cutoff (Saturday 11:59pm Sydney time for Tuesday delivery, Sunday 11:59pm for Wednesday delivery, etc.). You can skip up to 4 consecutive weeks without losing your spot.
How many times can I skip my subscription?
You can skip up to 4 consecutive weeks. After that, the subscription is automatically paused. Skipped weeks do not count toward subscriber rewards or tenure milestones.
How do I pause or cancel?
Log in, open Subscription, and choose Skip Week, Pause Subscription, or Cancel. There is no lock-in contract. Cancellation takes effect immediately for any deliveries that have not yet hit the cutoff.
Delivery & Packaging
Where does Foober deliver?
Foober delivers across the Greater Sydney metro, parts of the Central Coast, Wollongong, the Blue Mountains, and selected NSW regional postcodes. Enter your postcode at checkout to confirm. We do not currently deliver outside NSW.
When will my meals arrive?
Delivery days and delivery windows depend on your address and the delivery option shown at checkout. Foober provides current delivery timing and tracking information for supported areas during the ordering process.
How long do meals stay fresh?
Storage guidance and use-by details are shown on product packaging and related Foober delivery information. Refrigerate meals promptly after delivery and follow the label instructions for each item.
How do I reheat the meals?
Microwave: cover loosely, heat on high for 2-3 minutes (stir halfway). Oven: 180°C for 12-15 minutes. Always check the centre is above 75°C before eating.
Nutrition & Ingredients
What are the macros?
Each Foober meal page lists the current calories, protein, carbs, fats, and dietary tags for that item. Use the live meal page for the exact nutrition profile of any meal you are considering.
Are meals high-protein and low-carb?
Foober offers high-protein, low-carb, keto-friendly, and other goal-based categories. For stricter lower-carb filtering, compare the live Keto and Low Carb pages and review each meal's nutrition panel.
Do you cater for allergens?
Every meal lists its allergens. You can filter the menu to hide meals containing what you cannot eat. Important: all Foober meals are produced in a kitchen that handles common allergens — cross-contamination is possible. If you have a severe allergy, please contact info@foober.com.au before ordering.
Are meals gluten-free, dairy-free, vegan, or keto?
A portion of the menu fits each dietary pattern. Use the live menu filters plus each meal's allergen labels to narrow the options that fit you best. Allergens are flagged on every meal even when a meal is not labelled with a dietary tag.
NDIS, Home Care & Payments
Can I use NDIS funding for Foober?
Eligible participants may be able to use NDIS funding for meal-related supports depending on their plan and approved supports. See the NDIS Meal Delivery page for Foober ordering and invoicing information, and confirm eligibility with your plan manager, support coordinator, or the NDIA where needed.
How do payments and refunds work?
Payment is taken at checkout via Stripe (cards, Apple Pay, Google Pay). Subscriptions are billed automatically on the cutoff day for each weekly delivery. Refunds are issued for missing, spoiled, or incorrect meals — contact info@foober.com.au with your order number within 48 hours of delivery.
Can someone else order on my behalf?
Yes. Carers, support coordinators, and family members can place orders for someone else using the standard checkout. For NDIS-funded orders, complete the NDIS section at checkout with the participant and provider details so we can issue a compliant invoice.
Useful Pages
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